Summary, The Heart of Change: Real-Life Stories of How People Change Their Organizations by John P. Kotter and Dan S. Cohen (2002).

Focuses on the experience of successful change management within businesses and organizations.

Explores the ways in which successful change can be achieved through 8 steps.

Identifies the importance of effective leadership in order to achieve successful change.

Explains how to use stories to motivate, engage and inspire employees.

Examines the challenges and roadblocks to successful change.

Highlights the power of effective communication in leading people through change.

Demonstrates how to use a detailed plan to bring about successful change.

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